FAQ

My email is marked invalid, how do I update it?
You may be getting a message at the top of your course home screen saying your email is invalid. It is important to have a valid email address in our system...
Fri, Jul 23, 2021 at 10:49 AM
My completion certificate won't print
To print your course completion certificate, follow the below instructions. Go to the upper right hand corner of your Engagement RX homepage and click ...
Fri, Jul 23, 2021 at 10:49 AM
How do I change my course schedule?
Our goal for you is to achieve success. Our programs help you change thought processes related to your health through cognitive behavior change. Particip...
Fri, Apr 24, 2020 at 8:05 AM
Scheduling your session reminder
When you come to the end of a session, you have the opportunity to set a date and time for your next session. Here are a few helpful rules to keep in mind w...
Fri, Jul 23, 2021 at 10:50 AM
Why is my LivingFit activity log grayed out?
The LivingFit course allows you to log activity for the current week, and the previous week only. If you are looking  at your current week, or the ...
Fri, Jul 23, 2021 at 10:51 AM
How do I set a new time for my session reminder?
At the end of each session, you are asked to pick a date and a time to start your next session. We understand that you may be fitting this course into your ...
Fri, Jul 23, 2021 at 10:51 AM
Where Do I Turn In My Assignments?
Good news.. you don't have to! The reading material and assignments presented at the end of each session are for your personal use. We strongly enc...
Fri, Jul 23, 2021 at 10:52 AM
Forgot Password
PLEASE NOTE: These instructions do not apply to members who are taking a Engagement RX course through their wellness providers platform. To access your cour...
Fri, Jul 23, 2021 at 11:11 AM
My Next Week Of LivingFit Won't Open?
If you are in weeks 10, 11 or 12 of the LivingFit course, and you cannot get the video to begin, you have completed the course.  The LivingFi...
Fri, Jul 23, 2021 at 11:12 AM
LivingFit Activity Log Is Greyed Out
The LivingFit course allows you to log activity for the current week and the previous week only. our activity log may be greyed out because; A. The week...
Fri, Jul 23, 2021 at 10:58 AM