Technical Support Help

Frequently Asked Questions for Technical Issues

How do I update my member profile?
To update your personal information in your Engagement RX member profile, go to your member profile page. On this page you can update/change your name, emai...
Fri, Jul 23, 2021 at 11:19 AM
The video is playing but there is no audio...?
If your video is playing, but you cannot hear the audio track, here are a few troubleshooting suggestions. First, check the volume on your device. Ty...
Fri, Jul 23, 2021 at 11:20 AM
Why is the video not playing?
Troubleshooting Recommendations 1. Is your operating system and web browser compatible with our video player? (Check System Requirements) 2. Check y...
Fri, Jul 23, 2021 at 11:20 AM
How do I log into my course?
Forgot your password?  No worries. Click below to start the password reset process:!/forgot-password ...
Wed, Jul 7, 2021 at 2:12 PM
Flash: Video File Not Found Error Message
Your browser and operating system combination requires a flash player. Please check to see that a flash player is downloaded on to your system. If you do ha...
Fri, Jul 23, 2021 at 11:21 AM