How Do I Delete My Account?

If you want to delete your account, including all information from our system, you can do it in two ways:

1. You can go to "My Profile" once you are logged in and self-delete your account there, OR
2. you can submit a ticket to our support team. 

Self-Deleting from Your Portal

When you are logged in, click on the Account icon in the upper right corner, then click My Profile:

Scroll to the bottom of the My Profile page, and you'll see the option to delete your account. Once you click it, you'll see the warning box to make sure you want to delete the account: click "Delete Account".

Submit a Ticket in Our System

There are a couple of ways to submit a ticket to our support team. Once your ticket is received, they can delete your account for you.

Navigate to Avidon's Support Site

Go to support.engagementrx.com and submit a ticket by choosing "Other Support Issues" from the dropdown and filling out the required fields, including the request to delete your account.

Send the Delete Request from your Portal

To send a request, click the help button in the lower left-hand corner of the site, the click "Contact Our Support Team" on the right. 

From here, you can send a request to delete your account. 

Note: You can also request account deletion by emailing our Privacy Team directly at [email protected]. Please be sure to provide the email address associated with your account. If you're not sure which email address you have on file, you can check by going to your Member Profile page (by clicking the account icon in the upper right corner of your portal, as pictured above). Your account's email address is in the first General Settings section.

We will amend or delete your information whenever we can do so in accordance with our Terms & Conditions and Privacy Policy, which you can review here: Terms and Conditions - Avidon Health. 

In some circumstances, if you are using Avidon Health as a benefit offered by your health plan or wellness provider, they may be providing your information to us directly, in which case we may direct you to contact them regarding your amendment or deletion request. If we cannot grant your request for any reason, we will respond with an explanation. 

Your PHI will be accessed, used, disclosed and maintained solely in accordance with HIPAA and our contract with your health plan or wellness provider. For more information about your rights under HIPAA, please contact your health plan or wellness provider and ask for a copy of their Notice of Privacy Practices. If you believe your privacy rights have been violated, or if you disagree with a decision we made about a request, you may file a written complaint with us or the Secretary of the Department of Health and Human Services (DHHS). You will not be penalized if you file a complaint about our privacy practices with us or with DHHS.

Please contact [email protected] with any questions or concerns you may have.