How Do I Delete My Account?

If you are no longer taking a course and you wish to delete your information from our system, please send a request to our support team. To send a request, click the help button in the lower right hand corner of the site. You can also email our Privacy team directly at [email protected]

Please be sure to provide the email address associated with your account. Not sure which email address you have on file? You can check by going to your Member Profile page. Account > Member Profile > Email Address.

We will amend or delete your information whenever we can do so in accordinace with our Terms & Conditions and Privacy Policy, which you can review here: Terms and Conditions - Engagement Rx 

In some circumstances, if you are using Engagement Rx as a benefit offered by your health plan or wellness provider, they may be providing your information to us directly, in which case we may direct you to contact them regarding your amendment or deletion request. If we cannot grant your request for any reason, we will respond with an explanation. 

Your PHI will be accessed, used, disclosed and maintained solely in accordance with HIPAA and our contract with your health plan or wellness provider. For more information about your rights under HIPAA, please contact your health plan or wellness provider and ask for a copy of their Notice of Privacy Practices. If you believe your privacy rights have been violated, or if you disagree with a decision we made about a request, you may file a written complaint with us or the Secretary of the Department of Health and Human Services (DHHS). You will not be penalized if you file a complaint about our privacy practices with us or with DHHS.

Please contact [email protected] with any questions or concerns you may have.